Privacy Policy

1. Who We Are

ReservaLive is a reservation platform operated by AVAIA, LLC ("we," "us," or "our"). This policy describes how we collect, use, and protect your personal information when you use our website and services at reservalive.com.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, phone number, and business name.
• Reservation information: name, email, phone number, and payment details when guests make a reservation.
• Payment information: payment card details are collected and processed securely by our payment processor. We do not store full card numbers on our servers.
• Usage information: IP address, browser type, and pages visited.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To process reservations and payments.
• To send confirmations, updates, and support messages.
• To respond to your inquiries and requests.
• To detect, prevent, and address fraud, abuse, or technical issues.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Venue operators: reservation details so they can fulfill your reservation.
• Payment processors: Our payment processor handles payments on our behalf.
• Service providers: third-party services for hosting, analytics, and email delivery.
• Legal requirements: if required by law, regulation, or legal process.

5. Data Security

We use commercially reasonable measures to protect your personal information, including encryption in transit (TLS) and secure payment processing through our payment processor. No method of transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information. Contact us at the email address below.

8. Cookies and Tracking

We may use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

11. Contact Us

If you have questions about this privacy policy, contact us at: privacy@reservalive.com